Direct factory access, no middlemen or hidden costs.
We coordinate suppliers, production, quality control and international shipping from China.
Your import, step by step. Some services are optional and depend on your needs.
Some steps and deliverables may be added as optional services or vary by product, market, volume and need. This avoids repeating "if applicable" in each phase and keeps the process clear.
We receive the spec sheet, minimum quantities and project objective. Before payment, we confirm the scope, price and applicable commercial terms in a summary quote.
Deliverable: Commercial proposal + service scope.
Two main ways to work with Zyntral, depending on your business model and the level of support you need.
We coordinate the entire operation, from the factory to final delivery. One partner manages the whole process.
Clear pricing and full cost visibility. No hidden commissions or surprises.
Work directly with manufacturers on clear terms, without intermediaries or unnecessary layers.
We find the best combination of cost, time and risk in production and logistics.
per project
Dedicated support in China for your first import.
Note: Hours don't roll over and don't cover ongoing follow-up.
per project
Senior team in China for on-site control.
Transparency: Extra on-site time (days, hours or travel) is quoted upfront.
Clear answers to common questions without going into operational details.
No. The program price covers the end-to-end management of the operation. Goods, transport, taxes and other third-party costs are paid separately at real cost, always with prior approval.
We work with most products. Some regulated products (batteries, cosmetics, food, registered brands, etc.) may require validations, certifications or additional add-ons.
Not by default. The factory audit is an optional service (add-on) recommended for higher-risk operations or when requested by the client.
Zyntral manages and executes customs clearance according to the destination country and the operation. We do not offer legal or tax advice.
By default we work under the DAP Incoterm. DDP is only offered by prior agreement depending on the product, destination country and viability of the logistics channel.
It depends on the product, volume, complexity and destination country. Timelines are confirmed after the initial phase and before production starts.
The service includes after-sales support for 90 days from receipt of the goods. Extended support is available by agreement.
Once the service has started and operational tasks have been executed, the corresponding amounts are non-refundable. Specific conditions are detailed in the commercial proposal.
Zyntral does not manufacture. We act as the operator and coordinator of the import, connecting the client with verified manufacturers and suppliers.
The main difference is the level of operational involvement at origin. The Explorer plan is aimed at an initial phase, with management and follow-up mainly online and limited use of the Operations Desk. The Enterprise plan is designed for more complex or established operations and includes much greater on-site involvement, more Operations Desk hours, visits, incident management at origin and priority support.
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